Each pilgrim is entitled to only three square meters of space for himself and his baggage. This translates into very limited space availability.

Buildings categories in Makkah are based on distance as measured from the outer periphery of the Haram Sheriff. There is no difference in terms of facilities provided to each Pilgrim in any of the categories.

Each Pilgrim will be provided with a single mattress at Makkah and Madinah. For his comfort , he is advised to bring bed sheet, some woollen clothes and a light blanket.

The measurement route is the shortest possible route on foot.

Pilgrims should try to use the lift judiciously, avoiding use at the same time and similarly those on the near floors such as first and second floors may resort to possible use of stairs.

Do not over crowd the lift. It is a safety hazard.

Each building in Makkah would have one telephone connection which will be available on the ground floor at the reception for use in case of need.

Every building has limited kitchen space. Due to constraints of space, at times kitchens are small in size. Pilgrims, if required, and are keen to cook, should cook only in the kitchen space. Efforts are being made to install fridge and gas connection in every building. However, refill shall have to be obtained by the Pilgrims themselves at their own expenses. Electric stove could also be utilised in the buildings where gas facility is not available.

The refrigerator is to be shared by all the pilgrims. Therefore, Pilgrims are requested to use it optimally.

Pilgrims should not leave their room/building with food being cooked. It is observed that this could lead to fire and is a serious safety threat.

Water is supplied by Zam Zam authorities in each building. It starts after 15th of Zil-Qada to 30th of Zil-Hajjah at the rate of one litre per Pilgrim per day. Pilgrims are advised to use it judiciously and should take only their rightful amount.

Pilgrims should remember their building number, main landmark nearby and the nearest gate of Haram Sharif. If they miss their building, they can reach by the above information. In case they cannot, they may contact the nearest Branch Office or Haj Office.